Head of Operations jobs

​This is a brand-new position reporting directly into the COO, of a strongly backed & highly disruptive ecommerce start up.

This is a senior management position taking on full responsibility for the fulfilment operation including but not limited to; warehousing, procurement, logistics, distribution & inventory management.


  • Accountable for the operational effectiveness, P&L responsibility across: Fulfilment, Warehousing, Inventory, Inbound & outbound logistics. Ensure the operation in running at a financially viable level whilst ensuring long term strategic objectives are set & projects in place to ensure on time completion.

  • Review, Design & Optimises current processes, laying the foundation for the significant growth, undertaking a series of gap analysis & a review of all areas to understand bottle necks & problem areas.

  • Grow, Develop and Support a high performing team and contribute to the team spirit, learning and engagement of the wider team. Along with setting SMART objectives & ensuring sufficient development opportunities.

  • Ensuring the warehouse operations is set up to run as efficiently as possible while not comprising on safety or quality.

  • Control, Lead & Innovate our KPI metrics, improving data reliability/integrity and business visibility while highlighting key areas of inefficiencies and innovation.

  • Their customers are at the heart of what they do, you must ensure that you have a strong understanding of their pinch points and set up a programme of continuous improvement to always look at new ways they can best serve our customers.

They are looking for people with:

  • Experience of high growth/transformational/disruptive businesses specifically within start up/eCommerce/retail environments.

  • Passionate about people's develop & growth with a strong understanding of human behaviour & performance management structures

  • Ability work in ambiguity & 'see the wood through the trees' adapting management style to given situations

  • A hands on individual with a genuine enthusiasm for success, working in an ever changing & flexible environment.

  • Excellent Leadership & stakeholder management skills

  • Highly analytical able to make detailed sense of complex information from a variety of different sources.