£25000 - £30000 per annum + possible share options
15 days ago
12 Feb 00:00
I am excited to be working with an innovative, fast growth e-commerce health start up on an exciting, rare opportunity to be the starting point for the Customer Service team for this market leading men's healthcare and well-being e-commerce business. This exciting young business, despite only operating for a year, is growing incredibly quickly and has seen amazing success in their short operational time, and are searching for a go-getting individual, who has customer service management experience and the ability and drive to develop this new Customer Service function within the business.
- Take the lead on all things customer service, developing processes and growing the team in response to the company growth, as well as getting stuck in alongside customer service representatives
- Oversee training and onboarding of new CS Representatives
- Be responsible for KPI management and analysis of the Customer Service team
The ideal candidate will have:
- At least 2 years of experience within Customer Service, with at least 1 year's management experience
- Previous experience in Customer Service process improvements
- Experience training and onboarding new Customer Service agents
- Experience of Zendesk ideal
- A Bachelor's Degree ideal
The successful candidate will recieve a salary of £25,000 to £30,000 plus possible share options.
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