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Customer Service Executive

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  • Location:

    Manchester

  • Sector:

    Logistics & Customer Services

  • Job type:

    Permanent

  • Salary:

    £18000 - £20400 per annum

  • Contact:

    Elysia Charles

  • Contact email:

    Elysia@pod-talent.com

  • Job ref:

    14407/001_1633339545

  • Published:

    23 days ago

  • Expiry date:

    2021-11-03

Pod Talent are super excited to be working with a globally recognised logistics business, who are on the hunt for a Customer Service Executive to join their customer service team in Manchester.

Within this role you will be focus on managing customer enquiries and issues while efficiently providing solutions. With guidance, you will become an expert in the area and speak to potential and existing customers within agreed SLA timescales.

It is a great opportunity to join a global company that is environmentally sustainable and who offer great career progression.

Responsibilities:

In this role you will oversee:

  • Regularly support your customers by providing answers and solutions to any queries or issues the customer might have.

  • Ensure strong business relationships are built with customers while advertising the company's product range.

  • Strive to ensure customer expectations are met and where possible exceeded.

  • Manage and prioritise high volume workload to meet SLA targets.

  • Review, challenge and suggest improvements to processes, practices and procedures.

Requirements:

For success in this role, I am looking for:

  • An organised approach to work.

  • Excellent communication skills through email, phone manner and in person.

  • The ability to build long lasting relationships with customers.

  • A basic understanding of IT

  • Time management and Prioritisation.

Could this be your next opportunity? Let me know by applying or sending a CV to:

Elysia@pod-talent.com

Pod Talent are independent specialist recruiters in the Supply Chain, Procurement, Logistics, Manufacturing and R&D space covering roles internationally from entry to board level. We recruit for roles including Supply Chain, Demand Planning, Inventory Management, Direct and Indirect Procurement, Category Management, Logistics, Distribution, Warehousing, Production, Packaging, NPD and Quality Assurance. Please visit our website for all of our vacancies.