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Operations Manager

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  • Location:


  • Sector:

    Logistics & Customer Services

  • Job type:


  • Salary:

    £55000 - £65000 per annum

  • Contact:

    Sasha Porter

  • Contact email:

  • Job ref:


  • Published:

    about 1 month ago

  • Duration:


  • Expiry date:


  • Startdate:


I'm delighted to partner with this high-end online platform that finds, buys, & sells the world's most luxurious watches. They are very modern & exceptional in their approach with a great focus on authenticity, uniqueness & quality - looking to bring an Operations Manager to support their growth & run their operations end-to-end in UK office, including managing 3PL, forecasting, customer services, inventory management, supplier relationship, shipping, process improvement & building new team.

Do you come from luxury/fine art/high-end retail industry? Have great experience in customer services & have worked with low volume high-cost products? Bring excellent shipping/logistics experience & import knowledge? Have all that? Then do read on!

Day to day bits:

  • Responsible for day-to-day operations & office running, as well as defining new processes in UK HQ

  • Working very closely with suppliers & customers to ship the product correctly at a timely manner whilst overseeing the costs (DHL & other providers)

  • Source & bring new 3PL suppliers on board

  • Account management, working closely with sales, finance & procurement

  • Responsible for overall performance, managing & coaching the team, identifying faults & seeking solutions to improve processes

You must bring:

  • 4-5+ years' experience in luxury goods/fashion/art/auctioneer industry

  • Logistics/shipping experience, managing 3PL (DHL & more), buyers, sellers, auction houses

  • Excellent customer services experience in low volume high-cost environment (focus on quality over quantity)

  • End-to-end operations experience across planning, logistics, admin etc

  • Tax implications & import experience in similar industry

  • Excellent communication & stakeholder management skills, switched-on & hands-on approach

If this sounds like you, please apply as soon as possible with an updated CV on!

Please note you need to have full right to work in the UK to apply for this role. We aim to reply to everyone who gets in touch, but volumes are high so if you do not hear from us within a week, your application has probably been unsuccessful.

Pod Talent are independent specialist recruiters in the Supply Chain, Procurement, Logistics, Manufacturing and R&D space covering roles internationally from entry to board level. We recruit for roles including Supply Chain, Demand Planning, Inventory Management, Direct and Indirect Procurement, Category Management, Logistics, Distribution, Warehousing, Production, Packaging, NPD and Quality Assurance. Please visit our website for all of our vacancies.