Customer Collaboration Manager

City of London, England
Logistics & Customer Services
GBP40000 - GBP60000 per annum
Patricia Tugas

Role - Customer Collaboration Manager

Salary - Competitive + bonus & benefits

Location - Central London/Hybrid

Pod Talent are excited to be working with a leading and world-renowned FMCG brand, who are seeking a Customer Collaboration Manager to join their newly formed Customer Collaboration team.

In this role you will be responsible for defined customer accounts - you will work in conjunction with the Head of Customer Collaboration to develop the tools and processes needed to deliver best-in-class supply performance to their Key Customer accounts, using a breath of internal & external data sources & platforms.

Following consistent and steady growth over the past 5 years, this is an exciting opportunity, to join a growing and innovative brand, allowing full autonomy within a collaborative and supportive environment 

What you'll be doing as Customer Collaboration Manager: 

  • Plan and chair monthly customer meeting (e.g., 30-60-90) and analysing & improving forecast accuracy
  • Collaborative Forecasting, Planning and Replenishment with customers - aligning demand between the organisation and the customer (base, promotions, events)
  • Manage long term forecast and share knowledge and strategy with retailers to ensure this is reflected in the order management systems
  • Work with retailers to ensure smooth exit of event and return to business as usual
  • Analyse relationship between promotional activities, new products introductions and seasonal impact on product demand to achieve accurate forecast. Share findings and suggested changes with key stakeholders to maximise planning and performance for the next activity

Key skills and experience required for the position of Head of Customer Collaboration:  

  • 3-5 years’ experience in a demand forecasting position
  • A background in FMCG/Consumer Goods
  • Demonstrated experience working with customers and fulfilling service levels
  • Strong analytical skills + ERP knowledge
  • Ability to work in a fast-paced environment
  • Degree required

If you hold Customer Collaboration / Customer Demand / Customer Account experience within a fast-paced retailer or FMCG business, and are seeking an exciting role allowing you the opportunity to develop and grow, then please apply below or get in touch at

Patricia Tugas

Consultant - End to End Supply Chain

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