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Customer Care Executive

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  • Location:

    Bristol

  • Sector:

    Logistics & Customer Services

  • Job type:

    Permanent

  • Salary:

    £19000 - £22500 per annum

  • Contact:

    Patricia Tugas

  • Contact email:

    Patricia@pod-talent.com

  • Job ref:

    14554/001_1641914161

  • Published:

    11 days ago

  • Expiry date:

    2022-02-10

Pod Talent are excited to be partnering up with a start-up online furniture and home décor retailer who are looking for a Customer Care Executive to join their head office team in Bristol.

2021 was a great year for this company as they managed to rapidly grow and expand their range of products within the market.

In this role, you will be the first point of contact for their valued customers, dealing with their enquiries via email, live chat and calls. Moreover, you will be managing customer orders, arranging deliveries, and deciding the best resolutions for customer queries.

This is a great opportunity for a junior professional to make a difference in a young company who is also willing to embrace the opportunity to be exposed to and involved in all areas of the business.

About the role:

As a Customer Care Executive you will…

  • Provide an excellent customer experience and make sure the customer queries are accurately logged in

  • Work closely with internal and external stakeholders as well as assisting the operational duties such as creating labels and booking transport

  • Weekly KPI reporting

  • Organise returns, placements and repairs

About you:

  • Great customer service skills and positive customer focused attitude

  • Good Excel knowledge

  • Strong organisational skills and able to solve problems

  • Willingness to grow and develop

  • Enthusiastic and ability to think outside the box

  • Ambitious and great team player

If you would like to hear more contact me at patricia@pod-talent.com or apply to this ad.

Pod Talent are independent specialist recruiters in the Supply Chain, Procurement, Logistics, Manufacturing and R&D space covering roles internationally from entry to board level. We recruit for roles including Supply Chain, Demand Planning, Inventory Management, Direct and Indirect Procurement, Category Management, Logistics, Distribution, Warehousing, Production, Packaging, NPD and Quality Assurance. Please visit our website for all of our vacancies.