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Customer Care Operations Assistant

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  • Location:

    London

  • Sector:

    Logistics & Customer Services

  • Job type:

    Permanent

  • Salary:

    £20000 - £23000 per annum

  • Contact:

    Patricia Tugas

  • Contact email:

    Patricia@pod-talent.com

  • Job ref:

    14362/001_1631202906

  • Published:

    17 days ago

  • Expiry date:

    2021-10-09

Pod Talent are excited to be working with a rapidly growing ecommerce retailer and brand owner who are looking for a Customer Care Operations Assistant to join their team in Central London.

In this role you will be responsible and accountable for monitoring customer satisfaction via online responses and issuing and managing queries, refunds and claims in partnership with the customer care team.

This is an excellent opportunity to join a company with phenomenal growth who dispatch thousands of products daily to consumers in 12 countries across the globe.

About the role:

As Customer Care Operations Assistant you will…

  • Assist customers with all lines of enquiry which will include product advice, returns, delivery, warranties, payments, through email, calls and live chat

  • Monitor customer comments and queries on new product launches

  • Raise claims for missing orders with Amazon

  • Assist the ecommerce team with fraud checks

  • Liaise with internal stakeholders and external stakeholders

About you:

The skills I am looking for are:

  • Strong communication skills

  • Positive, energetic and enthusiastic

  • Attention to detail

  • Strong Excel skills

  • Good management skills and organisational skills

If you would like to hear more contact me at patricia@pod-talent.com or apply to this ad.

Pod Talent are independent specialist recruiters in the Supply Chain, Procurement, Logistics, Manufacturing and R&D space covering roles internationally from entry to board level. We recruit for roles including Supply Chain, Demand Planning, Inventory Management, Direct and Indirect Procurement, Category Management, Logistics, Distribution, Warehousing, Production, Packaging, NPD and Quality Assurance. Please visit our website for all of our vacancies.