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Customer Logistics Coordinator EMEA

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  • Location:

    London

  • Sector:

    Logistics & Customer Services

  • Job type:

    Permanent

  • Salary:

    £25000 - £29000 per annum

  • Contact:

    Elysia Charles

  • Contact email:

    Elysia@pod-talent.com

  • Job ref:

    14341/001_1633604574

  • Published:

    20 days ago

  • Expiry date:

    2021-11-06

Pod Talent are excited to be partnered up with a market leading international FMCG company who are looking for a Customer Logistics Coordinator to join their team in South-West London.

In this role, you will be in a team of four people within the Operations department. You will be responsible for a specific region and customers within that region, working with colleagues to provide cover and a consistent and standardized level of services across both accounts and regions.

This is an excellent opportunity for a highly analytical planner or coordinator to join a global business and manage the order to delivery process within the Operations function.

You will interface between customers, sales and Targus' Logistics Service Providers (LSP) and act as an advocate for your accounts to ensure you maximise fulfilment of customer orders to expected timelines and maximise revenue for Targus.

Responsibilities

In this role, you will be in charge of…

  • Managing the OTD processes to meet required timelines.

  • Ensure all orders are processed, generated and delivered on time.

  • Serve as the operational point of contact for a group or customers/countries within EMEA.

  • Provide excellent communication to customers and sales managers regarding any shortages to orders or any logistic failures.

  • Work collaboratively with the ATP/Customer Planner to maximize case fill rate

  • Work with Logistics Service Providers (LSP) to ensure orders are picked packed and delivered to meet customer and business expectations and maximize On-Time in Full (OTIF)

  • Challenge the LSP to ensure excellent service, communication and improvement in ways of working

  • Maximize understanding and use of Baan ERP system to deliver improvements to OTD process

  • Manage any returns requests (RMA) from customers, verifying that the return meets the agreed criteria and advising the LSP and credit control teams of pending returns.

  • Process all warranty orders and manage any warranty escalations from the consumer care team.

  • Resolve queries raised by customers, sales manager or credit control using internal database and LSP NCR System

Requirements

For success in this role, I am looking for…

  • 2-3 years' experience in similar role.

  • Good understanding of order processes

  • Great customer service orientation

  • Ability to work in a high-paced and demanding environments and still meet deadlines

  • Excellent analytical ability on Excel, Power Point, Word and experience using SAP

  • Educated to a minimum of A-level, advantageous if you have a relevant degree.

  • Excellent communication and collaboration skills

  • It would be preferable if the candidate could speak another language but not essential. (French, German, Spanish, Italian)

  • A Highly motivated, organised and independent individual.

Could this be your next opportunity? Let me know by applying or sending a CV to Elysia@pod-talent.com

Pod Talent are independent specialist recruiters in the Supply Chain, Procurement, Logistics, Manufacturing and R&D space covering roles internationally from entry to board level. We recruit for roles including Supply Chain, Demand Planning, Inventory Management, Direct and Indirect Procurement, Category Management, Logistics, Distribution, Warehousing, Production, Packaging, NPD and Quality Assurance. Please visit our website for all of our vacancies.