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Customer Operations Controller

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  • Location:

    London

  • Sector:

    Internal Operations

  • Job type:

    Permanent

  • Salary:

    £27000 - £32000 per annum

  • Contact:

    Patricia Tugas

  • Contact email:

    Patricia@pod-talent.com

  • Job ref:

    14379/001_1637064259

  • Published:

    16 days ago

  • Expiry date:

    2021-12-16

Pod are excited to be working with a global FMCG business who are on the hunt for a collaborative Customer Operations Controller to join their team in West London.

In this role you will focus on building strong relationships with your set of customers and ensuring all supply chain operations run smoothly, in order to achieve high levels of customer service and fulfilment.

This is a great opportunity for a junior professional to join an innovative and progressive business that places great focus on their employee's development and growth, and offers amazing opportunities for future progression.

About the role:

As a Customer Operations Controller you will…

  • Be the first point of contact for your set of customers, and a key link between customers and cross-functional internal teams.

  • Support Customer Collaboration Manager on identifying and implementing improvements to service levels

  • Work cross-functionally to ensure service levels are achieved and there is on shelf availability

  • Work closely with 3rd party hauliers and warehouses, and inform customers of any changes to deliveries/issues

About you:

  • 1+ years of experience in a similar role (operations / logistics /customer services)

  • Strong communication skills

  • Ability to collaborate with both internal and external stakeholders, and build strong relationships

  • Analytical, numerical skills and proficient with Excel

  • Proactive and able to multitask

If you would like to hear more contact me at patricia@pod-talent.com or apply to this ad.

Pod Talent are independent specialist recruiters in the Supply Chain, Procurement, Logistics, Manufacturing and R&D space covering roles internationally from entry to board level. We recruit for roles including Supply Chain, Demand Planning, Inventory Management, Direct and Indirect Procurement, Category Management, Logistics, Distribution, Warehousing, Production, Packaging, NPD and Quality Assurance. Please visit our website for all of our vacancies.