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Customer Service Agents - Immediately Available

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  • Location:

    London, England

  • Sector:

    Logistics & Customer Services

  • Job type:

    Contract

  • Salary:

    £23000 - £28000 per annum

  • Contact:

    Sam Berke

  • Contact email:

    sam.berke@pod-talent.com

  • Job ref:

    SBE_1583940212

  • Published:

    22 days ago

  • Expiry date:

    10 Apr 00:00

  • Startdate:

    ASAP

Customer Service Agents - Immediately Available

The Supply Chain function has never been in the spotlight as much as it is right now. With the spread of coronavirus globally, suddenly the impact of this key function is being felt more strongly than ever before and all businesses, no matter how large or small, are having to assess the impact of the situation on their ability to continue to source, make and deliver products to their end customers.

While most companies will have crisis management plans in place, it is almost impossible to plan for the impact of such an unknown situation and we anticipate that there is going to come a need for additional staffing support in the short term to keep the global supply chain moving.

With the increased uncertainty and supply chain disruption, we are expecting that there will be a significant need for contracted, short term customer service agents, and are closely monitoring the needs of our clients in order to provide strong, immediately available customer service agents with experience in the following areas:

  • B2C multichannel customer service, both inbound and outbound, with experience of phone, email and live chat channels
  • Experience in a high volume contact centre
  • Resolving issues with product availability, returns, delivery times and general customer disatisfaction
  • Fluent English, both written and spoken. Additional languages are a big plus!

If you are immediately available or coming to the end of a contract please send your details to sam.berke@pod-talent.com

Due to the fast moving nature of the current situation, we will be monitoring closely the requirements of our clients and unfortunately will only be able to respond personally to people who meet the most relevant criteria, including current EU right to work and relevant functional expertise.

Pod Talent are independent specialist recruiters in the Supply Chain, Procurement, Logistics, Manufacturing and Technical space covering roles internationally from entry to board level. We recruit for roles including Supply Chain, Demand Planning, Inventory Management, Direct and Indirect Procurement, Category Management, Logistics, Distribution, Warehousing, Production, Packaging, NPD, Regulatory Affairs and Quality Assurance. Please visit our website for all of our vacancies.