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Customer Service executive

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  • Location:

    London, England

  • Sector:

    Logistics & Customer Services

  • Job type:

    Permanent

  • Salary:

    Up to £23000 per annum + 10% bonus

  • Contact:

    Liam Viagas

  • Contact email:

    liam.viagas@pod-talent.com

  • Job ref:

    13643/001_1579269219

  • Published:

    about 1 month ago

  • Expiry date:

    16 Feb 00:00

Role: Customer Service Executive - French Speaking

Location: London

Type: Permanent

Salary: £23K + Bonus

I'm currently recruiting for a major global FMCG business in search for a driven individual to join their vibrant team as a Customer Service Executive. This is an amazing opportunity to be part of an exciting team in a fast-paced environment.

My client is looking to speak to people who love customer interaction and are passionate about advising. Check out the details below and apply if this role sounds like you.

Responsibilities:

  • Handling all customer enquiries, queries and complaints while maximising customer satisfaction

  • Contribute to CRM and customer engagement strategy

  • Work with line manager in effectively communicating consumer product challenges and feedback

  • Manage customer communication through different channels (Voice, Email, Chat, Social)

  • Ensure the internal KPIs for customer satisfaction and response time is met

Requirements:

  • Excellent spoken and written English/French - Essential

  • Methodical working and good time management

  • Excellent attention to detail

  • Effectively manage large amounts of incoming calls

  • Good working knowledge of MS Office

  • Professional & confident phone manner and excellent problem-solving ability

  • Ability to effectively multi-task and handle multiple channels

  • Go the extra mile to engage and please our customers

Please apply or contact me on the below to discuss further details:

Liam.viagas@pod-talent.com

02036272420

Pod Talent are independent specialist recruiters in the Supply Chain, Procurement, Logistics, Manufacturing and R&D space covering roles internationally from entry to board level. We recruit for roles including Supply Chain, Demand Planning, Inventory Management, Direct and Indirect Procurement, Category Management, Logistics, Distribution, Warehousing, Production, Packaging, NPD and Quality Assurance. Please visit our website for all of our vacancies.