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Customer Service Manager - 12 Months FTC

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  • Location:

    Berkshire

  • Sector:

    Logistics & Customer Services

  • Job type:

    Contract

  • Salary:

    £45000 - £55000 per annum + Bonus + Car

  • Contact:

    Seb Taylor

  • Contact email:

    seb.taylor@pod-talent.com

  • Job ref:

    13931_1613034777

  • Published:

    14 days ago

  • Expiry date:

    2021-03-13

Customer Services Manager - 12 Month FTC

Berkshire

Package; £45,000 -£55,000 + Bonus + Car

Are you keen to work in a market leading FMCG business that are going through an exciting time of growth and change? Can you thrive in a dynamic and challenging leadership role with high levels of responsibility? Are you keen to lead multiple projects & drive true partnerships with customers? If so, then this could be the role for you!

I am looking for an experienced Customer Service Manager to manage the customer journey & order management focusing mainly B2B but with some B2C activity in a fast-paced consumer goods environment. You will lead a team of customer services specialists and drive improvements across the operation. The role is currently an FTC but they maybe an opportunity for this to be extended or changed to a permanent position.

The role will involve;

  • Manage own & champion customer service strategy & improvement plans so customer expectations are met, exceeded or realigned.
  • Successful management of a team of customer services coordinators; developing and upskilling the team
  • Innovative and robust management of the customer service department, retailers & 3PL providers; driving a customer led efficient operation and increasing visibility & service levels
  • Support the management & visibility for the activities involved from receipt of customer order through to delivery of products to customers
  • Work cross functionally to build & deliver the customer service objectives working collaboratively & effectively with all departments.
  • Review and analyse customer performance trends, looking for opportunities for operational and process improvements, leading customer collaboration projects and continuous improvement initiatives
  • Working internally with the wider commercial and supply chain team to ensure quick resolution of issues & smooth flow of goods
  • Become the main point of contact across key functions to ensure a high level of customer service

The ideal candidate will be;

  • 3-5+ years' experience working in a similar role in a fast paced environment; FMCG/Retail/Foodservice
    Previous roles may include Head of Customer Service, Customer Logistics Manager, Customer Service Manager, Customer Service Lead
  • Strong experience in a B2B environment driving customer collaboration & continuous improvement programmes.
  • Previous experience managing and developing a team, building a strong team culture
  • Excellent interpersonal, communication, leadership and influencing skills
  • Strong analytical and system skills
  • Ability to understand complex operations and enthusiasm to drive change
  • Educated to degree level or equivalent qualification/work experience

On offer is a dynamic role with lots of scope for development. This is coupled with a people focused work culture, friendly teams and a competitive package.

If you're looking for a challenging and interesting opportunity, where you can make real change, and your background accurately meets the above requirements then please don't hesitate to apply.

Pod Talent are independent specialist recruiters in the Supply Chain, Procurement, Logistics, Manufacturing and R&D space covering roles internationally from entry to board level. We recruit for roles including Supply Chain, Demand Planning, Inventory Management, Direct and Indirect Procurement, Category Management, Logistics, Distribution, Warehousing, Production, Packaging, NPD and Quality Assurance. Please visit our website for all of our vacancies.