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German Customer Advisor

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  • Location:

    London

  • Sector:

    Logistics & Customer Services

  • Job type:

    Permanent

  • Salary:

    £20000 - £25000 per annum

  • Contact:

    Patricia Tugas

  • Contact email:

    Patricia@pod-talent.com

  • Job ref:

    14369/001_1631267326

  • Published:

    16 days ago

  • Expiry date:

    2021-10-10

Pod Talent are super excited to be partnered up with an international multi-channel retailer and brand owner who are looking for a German speaking Customer Service Advisor to join their team in Central London.

In this role you will expected to support the company's rapid growth by providing excellent service to German customers.

This is a great opportunity for an organised and proactive individual with excellent communication skills. Someone who enjoys problem solving and working with customers and colleagues alike to ensure an exceptional customer experience.

Responsibilities:

  • First point of contact to assist German customer issues and complaints across multiple channels.

  • Ensure that an excellent customer experience is given to every customer, every time.

  • Assist customers with all lines. Including: product advice, returns, delivery, warranties, and payments.

  • Meet KPI's including sales, quality, and productivity targets.

  • Work collaboratively across Customer Care and internal departments, improving care and knowledge

  • Escalate any trends to the Customer Care Supervisor

  • Update and maintain company documents, reports, and spreadsheets.

  • Assist in translation for templates and website information

Requirements:

  • Excellent written and verbal communication skills with precise grammar and spelling in German and English.

  • Previous experience in customer facing role (retail and hospitality)

  • A friendly and outgoing personality

  • Experience in providing exceptional Customer Care

  • Confident in problem solving skills

  • To be able to work within a team

  • Flexibility to work shifts including weekends

  • Technical agility in learning and using multiple applications and systems

Could this be your next opportunity? Let me know by applying or sending a CV to: patricia@pod-talent.com

Pod Talent are independent specialist recruiters in the Supply Chain, Procurement, Logistics, Manufacturing and R&D space covering roles internationally from entry to board level. We recruit for roles including Supply Chain, Demand Planning, Inventory Management, Direct and Indirect Procurement, Category Management, Logistics, Distribution, Warehousing, Production, Packaging, NPD and Quality Assurance. Please visit our website for all of our vacancies.