Role: Business Systems Manager – Supply Chain & Operations (ERP)
Location: Greater London (Hybrid, 3 days in office)
Salary: £70,000 + 7.5% Bonus
What you’ll be doing as Business Systems Manager – Supply Chain
This is a newly created, senior leadership role for a strategic and hands-on Head of IT to take full ownership of the organisation’s digital and systems landscape.
You’ll be responsible for the stability, security and performance of the company’s core platforms - including ERP, planning tools, customer and marketplace integrations, and 3PL warehouse systems – while also shaping and delivering a longer-term technology and digital transformation roadmap.
This role blends strategic leadership with operational delivery. You will act as the senior escalation point for all business-critical systems and be a trusted technology partner to the leadership team.
Key responsibilities as Business Systems Manager – Supply Chain
- Define and deliver the IT and systems strategy aligned to business growth and long-term objectives.
- Take full ownership of enterprise systems including ERP, planning and forecasting platforms and their wider integration landscape.
- Oversee EDI connections to customer portals and marketplaces and integrations with 3PL warehouse management systems.
- Monitor and maintain APIs, automations and data flows to ensure reliability, resilience and performance.
- Act as the senior escalation point for business-critical systems and infrastructure issues.
- Lead systems projects including upgrades, enhancements and new implementations, ensuring delivery to time and budget.
- Own and manage the IT and systems budget, driving cost effectiveness and return on investment.
- Manage and hold external IT service providers and technology partners to account against agreed service levels.
- Maintain system architecture, integration and process documentation.
- Ensure data integrity, security and compliance with GDPR and wider data protection requirements.
- Own access control, audit support, disaster recovery and business continuity processes.
- Partner closely with Finance, Sales, Operations and wider teams to ensure systems continue to support evolving business needs.
- Identify and deliver opportunities for process optimisation, automation and improved data visibility.
- Provide regular reporting on system performance, risks and usage, alongside practical insights for senior stakeholders.
Key experience required for the Business Systems Manager – Supply Chain
- Proven experience leading and owning business-critical systems within a commercial, product-led or consumer business.
- Strong hands-on experience with ERP platforms and complex multi-system integrations (NetSuite experience is highly desirable).
- Demonstrable experience delivering systems projects, upgrades and digital transformation initiatives.
- Strong understanding of cybersecurity, data governance and regulatory compliance.
- Experience managing third-party vendors, IT service providers and software partners.
- A commercial mindset, with the ability to align technology decisions to business outcomes.
- Confident communicator, able to translate technical topics for non-technical stakeholders.
- Highly organised, proactive and comfortable working in a fast-paced, scaling environment.
Why it’s a great opportunity
This is a highly visible leadership role with genuine ownership of the organisation’s technology landscape. You’ll have the opportunity to shape the future digital roadmap, improve system performance across the business and play a key role in supporting growth, efficiency and decision-making.
If you’re a strategic but hands-on IT leader who enjoys building robust, scalable systems and working closely with senior stakeholders, this role offers significant scope and impact.
Please apply here or get in touch at holly@pod-talent.com for further information.
Due to the volume of applications, if you haven’t heard from us within two weeks, please assume your application has not been successful.
